This course is for managers and team leaders who are responsible for delivering feedback and handling difficult conversations, yet keep walking away from those conversations without the change they were after. If your feedback is met with defensiveness, if hard conversations get delayed or rushed, or if you find yourself reacting in the moment instead of staying in control, the issue is rarely communication itself. It is the absence of a repeatable way to manage your own response while guiding the conversation.
Emotional Intelligence Leadership Training for Hard Conversations gives leaders a structured, practical framework for staying composed under pressure, keeping conversations focused and productive, and delivering messages that land without triggering defensiveness. Rather than treating emotional intelligence as abstract awareness, the course focuses on execution: regulating your response in real time, reading emotional cues, and communicating with clarity and consistency so that your authority strengthens with every interaction.
Brenda is a two-time bestselling author, an award-winning HR professional, and a serial entrepreneur who has been featured in publications such as Forbes, Entrepreneur, Fast Company, Inc., and US News and World Reports. Perseverance, integrity, and relentless optimism are just a few of the ingredients you experience when meeting and working with Brenda. Not only does she help business leaders solve their most difficult people issues, but she is also a specialist in crisis management and group dynamics. She is a mentor to leaders and managers of all levels and helps them work through and deal with difficult people.